General Terms and Conditions of Sale The cottages are owned by the following real estate companies: The cottages “La Charmeuse d’Étretat”, “Le Cocoon d’Étretat”, “Le Cottage”, and “La Fleur de Sel d’Étretat” are owned by SCI L’ESCALE, represented by Mr. Sébastien DUBUC, Manager, Address: 44 Route d’Etretat, 76790 Bordeaux Saint Clair, “villasdenormandie@gmail.com”; +33 6 76 12 37 80 The cottage “Rêve d’Étretat” is owned by SCI RÊVE D’ÉTRETAT, represented by Mr. Sébastien DUBUC, Manager, Address: 6 Chemin du puits Vignot, 76790 Bordeaux Saint Clair, “villasdenormandie@gmail.com”; +336 76 12 37 80 The "La Rose des Vents" gîte is owned by SCI LA ROSE DES VENTS, represented by Mr. Sébastien DUBUC, Manager, Address: 306 rue de l’église, 76540 Eletot, France, "villasdenormandie@gmail.com"; +336 76 12 37 80 Hereinafter referred to as the Owner. (The aforementioned SCIs are majority-owned by SAS LA FABRIC, represented by Mr. Sébastien DUBUC, President) 1. Nature of the Contract/Rental Agreement/Accommodation Service The rentals offered are furnished seasonal rentals for residential and temporary leisure use, excluded from the scope of the law of July 6, 1989. Confirmation of a reservation constitutes unreserved acceptance of these general terms and conditions. The contract is concluded electronically between the tenant and the owner (owner SCI) OR the rental agency. The rental agency may act as an intermediary or agent. The rental conditions, which the tenant must accept upon booking, are detailed in the booking description, which constitutes the rental agreement. (Eviivo is the booking management tool used by the owner; the Eviivo logo or name may appear in communications.) 2. Booking, Payment, Additional Fees, Tourist Tax, and Security Deposit 2.1 Booking The booking is effective upon receipt of full payment for the stay. The conditions (duration, number of people, rates) are specified in the confirmation sent to the tenant. 2.2 Payment Payment deadlines are indicated during the booking process and may vary depending on the platform or agency (generally, the balance is due no later than 30 days before arrival). If payment is not received by the due date, the booking will be automatically canceled. Some credit card security measures may require a secure link to be sent by email for payment of the rent or additional fees. If you are unable to use your credit card, payment by bank transfer is still possible. Please contact the owner in this case. 2.3 Security Deposit Before the tenant's arrival, the owner requires a security deposit, usually via a credit card imprint or pre-authorization. If the security deposit is not provided, access to the property will be refused. If the security deposit proves insufficient to cover repairs or related costs, the tenant agrees to pay the difference upon presentation of supporting documentation covering all damages, including time spent on repairs or replacements, and potentially any loss of business and/or other damages. The tenant is responsible for any damage they or their companions may cause, intentionally or through negligence. The security deposit will be refunded no later than 30 days after the end of the rental period if no damage is found within 72 hours of the tenants' departure, less the following charges: - Intentional or accidental damage, deterioration, etc., to the cottage, garden, parking area, and all provided equipment (furniture, decorations, appliances, etc.) - Loss or theft of items in the cottage - Abnormal wear and tear of any item in the cottage during the rental period - Additional cleaning: €50/hour - Late departure: +€100/hour started - Presence of unsuitable pets: +€150/pet/day - Additional persons not mentioned in the rental agreement: +€25/additional person/day - Use of water and electricity for purposes other than domestic use (charging vehicles, filling the swimming pool, games, etc.): +€70/day or more depending on the circumstances The cost of using the accommodation. In addition, the following charges apply: - Time spent transporting and disposing of waste at the waste management center (minimum €50) - Time spent managing damage claims, exchanging emails, follow-ups, and other related tasks (€50/hour, minimum 2 hours) - Business interruption (nights not rented due to closure) (number of nights equivalent to the average length of stay) - Material or moral damages The tenant will be informed before any final deductions are made. 2.4 End-of-Stay Cleaning End-of-stay cleaning is included provided the accommodation is returned in a reasonably tidy and clean condition (generally, you clean what you use or have soiled: dishes rinsed and put away, bins emptied, floors cleared, appliances cleaned, linens gathered, toilets and showers rinsed, etc.). When the condition of the accommodation clearly exceeds the bounds of normal use, an exceptional cleaning fee may be deducted from the security deposit. The following are considered exceptional cleaning: - Presence of waste, bottles, cardboard boxes, or rubbish not removed from rooms or outside; - A large quantity of dirty dishes, greasy cooking appliances (oven, barbecue, deep fryer, etc.); - Heavily soiled floors, walls, bathrooms, or kitchens requiring thorough cleaning; - Spills or stains on carpets, fabrics, bedding, sofas, or furniture; - Cleaning necessitated by the presence of unauthorized animals; - Strong tobacco odor in the accommodation; - Inappropriate use of the accommodation (organizing events, group meals, etc.) resulting in an abnormally high level of cleaning. - Anything that may require cleaning before the next rental. The amount withheld will depend on the actual time spent on the restoration, based on an hourly rate of €50/hour including VAT, plus, where applicable, the cost of replacement or specialized cleaning of damaged equipment (bedding, textiles, etc.). The tenant will be informed in writing of the details and amount of the withholding before any final payment is made. 2.5 Length of Stay The tenant signing the contract for a fixed term may not, under any circumstances, claim any right to remain on the premises after the end of the stay. 2.6 Supplements/Extras In addition to the standard rental of the cottage, supplements may be charged upon request for the provision of linens (bed linens placed on the beds, beds not made) or for departures outside the time specified in the rental agreement (normally 10:00 AM). 2.7 Tourist Tax and Other Taxes A tourist tax is applied to the rental amount. It is collected by the owner or rental agency and then remitted to the Public Treasury. The applicable tourist tax amount is that in effect on the dates of the stay. 3. Cancellation, Modification, and Interruption of Stay 3.1 Modification Modifications (dates, duration, number of people) are possible up to 30 days before arrival, subject to availability, and will result in adjustments to the price (rates are personalized according to weekday/weekend, season, and number of people). Beyond this deadline, the full amount of the stay remains due. 3.2 Cancellation by the Tenant Cancellation conditions are outlined in the booking confirmation email and may vary depending on the booking agency. Generally, the conditions are: More than 30 days before arrival: full refund. Less than 30 days: no refund. 3.3 Cancellation by the Owner: The owner may cancel a stay if they are unable to accommodate you. If the owner cancels 30 days before your arrival, there are no cancellation fees, and all payments received are refunded. If the owner cancels less than 30 days before arrival, all payments received are refunded – the stay is cancelled. 3.4 Specifics/Exception for Bookings with a "Non-Refundable" Rate: no changes or refunds are possible. Payment is processed at the time of booking. Cancellation fees are 100% of the booking amount. No circumstance (government restrictions, emergencies, epidemics, natural disasters, military conflicts, strikes, social movements) justifies receiving a refund for this type of rental. The stay cannot be modified in terms of dates (arrival, departure, or duration). 3.5 Interruption of Stay - Late Arrival Any stay, whether commenced or not, is payable in full, even in the case of early departure or late arrival. 4. Arrival and Departure Arrival and departure times are specified on the booking confirmation. Check-in is self-service via key boxes (except in exceptional circumstances). Arrival instructions will be sent by email once the security deposit has been validated. Any unauthorized late check-out may result in a charge of €100 per hour started. It is important to respect the departure time to ensure the smooth running of the cleaning and the next guest's arrival. Any early departure will trigger the end of the rental period, including the final cleaning and re-rental. 5. Conditions of Use of the Premises 5.1 Quiet Use The tenant agrees to respect the peace and quiet of the neighborhood and to use the premises in accordance with their intended purpose. Parties, gatherings, noise disturbances, or playing music outdoors are prohibited. Playing music indoors is permitted within reasonable limits. Remember to close the windows if you play music inside the house. Playing music in the garden is not permitted. The same applies to music in vehicles, which must not disturb the peace and quiet of the property and the neighbors. 5.2 No Smoking Smoking is strictly prohibited inside the accommodations, even with the windows open. Ashtrays are available outside; please empty them before your departure. 5.3 Pets Pets are not allowed without prior written consent. Any violation may result in the immediate termination of your stay. In the event of an unauthorized presence of a pet, a fee of €150/day/pet may be charged. The rental agreement will be automatically terminated by default without refund, unless otherwise agreed by the owner. 5.4 Maximum Occupancy The maximum number of people indicated in the reservation (including children and infants) must not be exceeded. Any unauthorized overcrowding may result in the termination of the stay without refund; the reservation will be automatically canceled by default. 5.5 Furniture and Amenities The furniture must not be moved without the owner's permission. Depending on the season and weather conditions, outdoor equipment such as garden furniture may have been stored away. 5.6 Septic Tanks Do not flush anything other than toilet paper down the toilet (wipes are prohibited). 5.7 Persons with Reduced Mobility The accommodations are not accessible to wheelchair users. 5.8 Prohibition of Illegal or Moral Activities The accommodation may not be used for illegal or moral purposes, including but not limited to prostitution, sex parties, or any similar activity. Any breach of this rule will result in the immediate termination of the stay without refund and may lead to the matter being reported to the relevant authorities. 5.9 Disturbances to Public Order - Police Intervention The owner cannot be held responsible for any police interventions or administrative fines resulting from the behavior of tenants or their guests (noise disturbances, gatherings, nuisances, drug use, etc.). The tenant remains solely responsible for their own actions and those of the people they are hosting, and will bear full responsibility for any fines, damages, or costs resulting from such events. 5.10 Prohibition of Use for Media, Promotional, or Filming Purposes It is strictly forbidden to use the property or its surroundings for filming (movies, music videos, advertisements, online broadcasts, social media content, etc.), or any similar event, without the owner's prior written authorization. Any instance of unauthorized use will result in the immediate termination of the stay without refund and may lead to additional charges for the use of the property's image. 5.11 Reasonable Use of Water, Electricity, and Heating Water, electricity, and heating consumption are included in the rental price, based on normal and reasonable domestic use of the accommodation. However, in the event of clearly excessive use (examples: heating left on continuously with windows open, taps or sprinklers left running, high-consumption electrical appliances left in constant operation, etc.), the owner reserves the right to charge a supplement corresponding to the excess cost, based on recorded or estimated consumption. In the event of clearly excessive and repeated behavior despite a warning, the owner may decide to terminate the stay without refund, in accordance with these terms and conditions. 5.12 Assignment of Lease and Subletting: Any assignment of the lease, any total or partial subletting, and any provision of the premises, even free of charge, are strictly prohibited. The Tenant may not allow the use of the premises, even free of charge and/or by loan, to a person outside their household. 5.13 Visitors/Friends Visits are permitted, but the total number of people (tenants included in the rental agreement as well as visitors) must not exceed the capacity of the accommodation. This is a legal limitation based on the size of the accommodation. 5.14 Equipment and Games Children are the responsibility of their parents or, failing that, their legal guardian. The use of equipment, games, etc., is at their own risk. 6. Parking, Vehicles, and Outdoor Areas 6.1 Parking Each accommodation has its own private parking area specific to each cottage, with a defined number of spaces. Additional vehicles must be parked outside the properties. Parking vehicles outside designated parking areas is prohibited, except with the owners' permission. Parking on terraces, even temporarily, or on lawns is strictly forbidden (water pipes and other utilities may be present). 6.2 Motorhomes/Caravans/Trailers/Trucks: Parking areas and vehicle entrances within the properties are suitable for standard passenger vehicles. Other vehicles must be parked outside the property. For specific needs, please contact the owners before your stay. 6.3 Electric Vehicle Charging Charging hybrid or electric vehicles is prohibited. Any observed use will result in a charge of €70 per day per vehicle and may justify immediate termination of your stay. 6.4 Outdoor Spaces - Terrace, Garden, Facade, etc. It is forbidden to install swimming pools, tents, marquees, gazebos, or any other equipment that could damage the terraces, gardens, or facades, or that could cause any nuisance through its use. Parties and other noise disturbances are prohibited. Remember to close the windows if you play music inside the house. Playing music in the garden is not permitted. The same applies to music in vehicles, which must not disturb the peace and quiet of the premises and the neighborhood. 6.5 Garden Maintenance Regular maintenance (mowing, pruning) can be carried out during your stay, after consultation to agree on the best time. 6.6 Swimming Pools/Jacuzzis: It is strictly forbidden to install this type of equipment indoors or outdoors. These installations result in excessive water and electricity consumption not included in the rental, and their installation may not comply with urban planning regulations and consumption restrictions. 6.7 Water/Electricity Outside the Cottages: It is forbidden to use the water and electricity provided by the cottages to power outside vehicles, wash a vehicle, power a patio heater, etc. 7. Visitors and Subletting Visitors are permitted up to the maximum occupancy of the accommodation. Any subletting, assignment, or making the accommodation available, even free of charge, is prohibited. 8. Breakdowns, Damage, and Accidents The tenant must immediately report any incident or damage. No external service provider may intervene without the owner's authorization. The owner/agent reserves the right to access the premises for urgent maintenance or technical inspection after prior notification or in case of emergency. 9. Invoices and Additional Payments Invoices are sent either by the rental agency or by the owner. Invoices are sent by email. Additional charges or local taxes can be paid online or on-site (card or cash). 10. Liability, Insurance, and Force Majeure 10.1 The owner cannot be held liable for power outages, internet failures, inclement weather, or events beyond their control. In the event of force majeure (natural disaster, administrative decision, pandemic, etc.), the stay may be postponed or converted into a credit note. 10.2 Children are the responsibility of their parents or, failing that, their legal guardian. The owners disclaim all liability should any accident occur, whether inside or outside the accommodations. 10.3 Holiday Insurance The tenant declares that they are covered by holiday insurance (liability and rental risks). Proof of insurance may be requested before arrival. 10.4 Theft During Your Stay The owners cannot be held responsible for thefts occurring during your stay unless proven negligence on the part of the owner. 11. Complaints and Disputes 11.1 All complaints must be submitted in writing (email to "villasdenormandie@gmail.com") within 48 hours of arrival. After this period, the rental of the accommodation is considered to be in compliance. In the event of a dispute that cannot be resolved amicably, the tenant may appeal to the Judicial Court of Le Havre. 11.2 Electronic Evidence Electronic communications (emails, online platforms, SMS messages) are considered valid evidence between the parties. 11.3 Language/Version In case of discrepancies between versions, the French version shall prevail. 11.4 Severability The invalidity of a clause shall not affect the validity of the remainder of the contract. 12. GDPR/Data Data (identity, contact details, stay) is processed for rental management through the Eviivo tool. Right of access/rectification/deletion: “villasdenormandie@gmail.com”